CMS and CRM Integration Services
Our CMS and CRM integration services help you automate workflow, enhance hotel management, reduce costs, and deliver the best possible customer experience
Efficient hotel management requires modern technological solutions. Trust the integrating of CMS and CRM systems to the Hengebytes Agency team. We have extensive expertise in the local and global hotel industry, working with the leading technologies, including React JS, PHP and Symfony, Oracle Opera Web Services, OHIP, and others. Our customized all-in-one solutions tailored to your unique business needs help provide guests with an exceptional customer experience, optimize processes, and increase revenue.
How CMS and CRM Integration
“According to McKinsey, companies that use CRM web integration to personalize interactions see a 20% boost in customer retention and a 10-15% rise in average checks.”
Optimizes Processes, Boosts Efficiency, and Enhances Customer Experience
Today, hotels need more than good service and customer support.Guests' expectations are growing: They want exceptional service, personalized offers, quick responses to any request, and minimal effort in communicating with your brand. You are already losing the competitive race if you fail to meet these demands
CRM and CMS integration is the first and most important step to optimizing costs, increasing efficiency, and providing exceptional customer journeys. It is a good foundation for gaining a competitive advantage that helps grow and increase revenue.
Hotel Industry
Benefits of CMS and CRM Integration
Improved CAC efficiency
Integration with specialized solutions such as OWS and Sabre SynXis enables you to manage distribution channels and synchronize room availability in real-time across various platforms.Analytics-driven approach
Collecting, storing, and analyzing large customer data sets, including their behaviors and preferences, helps you make more informed decisions based on data rather than intuition. This provides valuable insights and trends to adjust your current customer business growth strategy.Automation of business processes
CMS and CRM reduce team members workloads, allowing to focus on what really matters: the needs of your guests. CMS and CRM implementation can automate up to 70% of daily routines that were performed manually.Improving customer experience
Thanks to the personalized approach, fast communication across multiple channels, maintaining relevant, up-to-date content, and quick response to changes, your company can anticipate customer needs and provide the best service on the market.Increased customer loyalty
After just a few months of using the new CMS and CRM platforms, you will see an increase in the visitor loyalty index, which results in positive reviews, strengthening the brand and reputation, and a sales boost.Why Choose Us
Expertise in the hotel industry
We have extensive experience developing customized solutions integrated with Oracle Opera Web Services, Oracle Hospitality Cloud, and Sabre SynXis for local and global hotels. We understand the specifics of business processes and can offer user-friendly web design, high-conversion functionality, and the best automation options.Comprehensive approach
We provide a complete cycle of project development and support at all stages of cooperation. We don't just integrate the system and leave you to handle technical issues; we also provide technical support, consulting, and ongoing assistance to ensure you can focus on your key tasks and business growth.Comprehensive approach
We provide a complete cycle of project development and support at all stages of cooperation. We don't just integrate the system and leave you to handle technical issues; we also provide technical support, consulting, and ongoing assistance to ensure you can focus on your key tasks and business growth.Cutting-edge technologies
We work with the best technology stack to deliver reliable, scalable, and fault-tolerant business solutions: Ibexa CMS for content management, dynamic interfaces powered by React JS, Oracle Hospitality Cloud for innovative hotel management, etc.Personalized approach
We do not believe in one-size-fits-all solutions. Every business is unique, and so are your requests. That's why we develop and customize solutions tailored to our client's specific business needs, helping them achieve their business goals and grow.